etv99 Responsible Gaming
We want every player in Bangladesh to enjoy etv99 safely and within their means. This page outlines the tools, policies and guidance we have in place to support responsible play.
Gaming Should Always Be Entertainment
At etv99, we believe that gambling — whether cricket betting, slots, live casino or crash games — should be a source of entertainment, not stress or financial hardship. The vast majority of our players in Bangladesh enjoy our platform responsibly and for fun. But we also know that for a small number of people, gambling can become problematic. Our role is to provide the tools and information to keep gaming enjoyable for everyone.
Responsible gaming at etv99 is not just a policy statement — it is part of how we operate every day. From the tools we offer to how our support team responds to player enquiries, etv99 is structured to encourage safe, informed and sustainable play across all our games and betting markets.
Our Responsible Gaming Commitments
All games on etv99 use certified RNG technology ensuring every outcome is fair and random.
SSL encryption and KYC verification protect your account and personal data at all times.
We provide clear information on game rules, odds, RTP rates and the risks associated with gambling.
Our support team is available around the clock to assist with responsible gaming requests and concerns.
Player Self-Management Tools
etv99 provides a full suite of self-management tools available directly through your account settings. These tools put you in control of your gaming activity at all times. You can activate any of the following tools at any time by contacting our support team or accessing your account settings:
Set a daily, weekly or monthly cap on how much you can deposit into your etv99 account. Once set, limits can only be reduced immediately — increases take effect after a 7-day cooling period to protect you from impulsive decisions.
Set a maximum duration for any single gaming session. When your session limit is reached, you will be automatically logged out. This tool helps prevent extended play sessions that can lead to impulsive betting.
Take a short, structured break from etv99 of between 24 hours and 30 days. During a cooling-off period your account remains open but you cannot log in, place bets or make deposits. The period cannot be shortened once started.
Permanently exclude yourself from etv99. Self-exclusion requests are processed on the same day they are received and are irrevocable for a minimum of six months. After the exclusion period, reactivation requires a deliberate written request and a 24-hour waiting period.
Access a full history of your deposits, bets and withdrawals at any time through your account dashboard. Reviewing your activity regularly is one of the most effective ways to stay in control of your gaming spend.
Recognising Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background or how long they have been playing. It often develops gradually. Being aware of the warning signs — in yourself or someone you know — is the first step to getting help:
- Spending more money or time gambling than you intended or can afford.
- Feeling anxious, irritable or restless when not gambling or when trying to stop.
- Chasing losses — continuing to gamble to try to win back money you have lost.
- Lying to family members or friends about the amount of time or money you spend on gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Gambling affecting your work, studies, relationships or mental well-being.
- Using gambling as a way to escape stress, loneliness or other personal problems.
If you recognise any of these signs in yourself, please do not wait. Use the self-exclusion tool in your account settings or contact our support team immediately. Early intervention makes a significant difference. etv99 will never pressure any player to continue gambling, and we will always act promptly on any responsible gaming request, no matter how it reaches us.
Tips for Playing Safely at etv99
Responsible gaming is largely about mindset and habits. The following simple practices can make a real difference to your gaming experience:
- Set a fixed budget before you start and stick to it — treat it as the cost of entertainment, not an investment you expect to profit from.
- Never gamble with money you cannot afford to lose — do not use rent money, bill payments or savings to fund gaming sessions.
- Take regular breaks — step away from the screen every 30 to 60 minutes to stay refreshed and make clearer decisions.
- Do not gamble under the influence of alcohol, strong emotions or when you are very tired — these states impair your judgment and lead to impulsive betting.
- Use etv99's deposit and session limits proactively — setting them before you start is far more effective than trying to stop yourself mid-session.
- Balance gambling with other hobbies and activities — cricket matches, time with family, and other leisure activities should remain a healthy part of your life alongside gaming.
Remember: winning is never guaranteed. The house always has a statistical edge over time. Gambling is a form of entertainment where you pay for the experience — approach it that way and you will always be in control.
Protecting Minors
etv99 takes the protection of minors with the utmost seriousness. Our platform is strictly for adults aged 21 and above. All new accounts are subject to mandatory age verification before full access to real-money gaming is granted. We maintain a zero-tolerance approach to underage gambling.
If you share a device with younger family members, we strongly recommend using the following practical measures to prevent accidental or deliberate access to etv99:
- Always log out of your etv99 account when you finish a session and never save your password on a shared device.
- Use device parental controls to restrict access to gambling websites on any device used by children in your household.
- If you believe a minor has accessed or registered on etv99, contact our support team immediately at [email protected] so we can investigate and close the account without delay.
Get Support — You Are Not Alone
If you feel that gambling is no longer fun and is starting to affect your finances, your relationships or your peace of mind, please reach out to us. Our support team is available 24/7 and will treat your enquiry with the strictest confidence. You will never be judged for asking for help — our only goal is to make sure you get the support you need, as quickly as possible.
Contact our support team to activate deposit limits, request a cooling-off period, or initiate self-exclusion. We respond to all responsible gaming requests as a matter of priority. You can also email us directly — no automated system, a real person will read your message and follow up.
[email protected]Our Responsible Gaming Policy
etv99 operates a formal Responsible Gaming Policy that governs how we identify, assist and protect players who may be at risk of harm from gambling. This policy is reviewed regularly and applies to every member of our team who interacts with players, manages accounts or develops platform features.
etv99 does not extend credit to players, does not encourage players to exceed their self-set limits, and does not send promotional messages to players who have activated responsible gaming tools such as a cooling-off period or self-exclusion. Players who have set a deposit limit will not receive communications that encourage them to increase their spending beyond that limit.
We are committed to continuously improving our responsible gaming framework as best practices evolve and as we receive feedback from our player community in Bangladesh. If you have a suggestion for how etv99 could better support responsible gaming, we genuinely want to hear it — please reach out to our support team at any time.
Play Smart, Stay in Control
Responsible gaming is the foundation of a good experience at etv99. When you are ready to play, explore our casino or find answers in our FAQ.