etv99 Privacy Policy — Your Data, Protected
This Privacy Policy explains what personal information etv99 collects from players in Bangladesh, why we collect it, how we use it, and the rights you have over your own data.
Introduction
etv99 ("etv99", "we", "us", "our") operates the online casino and sports betting platform available at etv99.ws. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy is intended to give you clear, plain-language information about how we handle personal data so you can make informed decisions about your use of etv99.
By registering an account or using any feature of etv99, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the platform.
Our Privacy Commitments at a Glance
All personal data stored on etv99 is protected with SSL encryption. We use industry-standard security measures to prevent unauthorised access, disclosure or loss of your data.
We only collect data that is necessary to operate the platform, verify your identity, process payments and comply with applicable law. We do not collect data beyond what is needed.
etv99 does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data stays within the etv99 platform ecosystem.
You have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or out of date. Contact our support team to exercise this right.
Subject to applicable legal retention obligations, you may request the deletion of your personal data when you close your etv99 account. We will action deletion requests within a reasonable timeframe.
We will only send you promotional messages if you have opted in to receive them. You may unsubscribe from marketing communications at any time by contacting our support team.
1. Information We Collect
etv99 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and occasionally from third-party service providers who help us operate the platform. The categories of personal data we collect include:
- Identity information: your full name, date of birth, and national identity document details provided during KYC verification.
- Contact information: your Bangladeshi mobile phone number and, if provided, your email address.
- Financial information: payment method details (e.g. bKash wallet number, Nagad number, bank account number) used to process deposits and withdrawals. etv99 does not store full card numbers or bKash PINs.
- Transaction records: a complete history of your deposits, withdrawals, bets placed, games played and bonus activity on the platform.
- Technical and usage data: your IP address, device type, browser type, operating system, session duration, pages visited and click patterns collected automatically when you use the platform.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, health data or biometric data. If any of the above categories of data are ever collected for a new purpose, this Privacy Policy will be updated and you will be informed before that collection begins.
2. How We Use Your Information
etv99 uses the personal data we collect exclusively for the purposes set out below. We do not use your data for any purpose that has not been disclosed to you in this policy:
- Account creation and management: to register your account, verify your identity and maintain your account in good standing.
- Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported banking channels, and to maintain accurate financial records.
- Platform operation and improvement: to deliver the games, betting markets and features you access on etv99, and to analyse usage patterns to improve the platform experience.
- Legal compliance: to comply with anti-money laundering (AML) obligations, KYC requirements, fraud prevention obligations and any other applicable legal or regulatory requirements.
- Responsible gaming: to monitor gaming activity for signs of problem gambling and to facilitate the operation of self-exclusion, deposit limits and other responsible gaming tools.
- Customer support: to respond to your enquiries, complaints and support requests in a timely and accurate manner.
Where we rely on your consent to process data for an optional purpose such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing already carried out. Withdrawing consent for optional processing does not affect your ability to continue using the platform.
3. Legal Basis for Processing
etv99 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted when registering your account.
- Legal obligation: processing required to comply with applicable laws, including AML regulations, KYC rules and fraud prevention requirements imposed on operators in our industry.
- Legitimate interests: processing carried out in our legitimate interests as an operator, such as fraud detection, platform security monitoring and service improvement, where those interests are not overridden by your data protection rights.
- Consent: for optional activities such as sending you promotional messages about bonuses, seasonal offers or new game releases, where you have actively opted in to receive such communications.
4. Sharing Your Information
etv99 does not sell your personal data. We may share your data with third parties only in the following limited circumstances:
- Payment service providers: we share necessary financial data with bKash, Nagad, Rocket, Upay and our banking partners solely to process your transactions. These providers are contractually bound to handle your data securely and only for payment processing purposes.
- Technology and platform vendors: we use third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) to deliver game content. These providers may collect technical session data directly as part of game delivery but do not receive your financial or KYC data from etv99.
- Legal and regulatory authorities: we may disclose your personal data to law enforcement, regulatory bodies or government agencies where we are legally required to do so, including to comply with AML reporting obligations.
- Business transfers: in the event of a merger, acquisition or sale of all or part of the etv99 business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified if such a transfer occurs and your data will remain subject to this Privacy Policy.
We require all third parties to whom we disclose personal data to implement appropriate technical and organisational security measures, and to process your data only for the specified purpose and in accordance with our instructions.
5. Cookies and Tracking Technologies
etv99 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. The types of cookies we use are:
- Strictly necessary cookies: these are required for the platform to function. They manage your login session, maintain your account state and enable core features such as the game lobby and payment pages. You cannot opt out of these cookies while using the platform.
- Analytics cookies: these help us understand how players navigate the platform, which games are most popular and where technical issues occur. Analytics data is aggregated and does not identify you individually.
- Preference cookies: these remember your platform settings such as language preference and display options so you do not have to re-configure them each visit.
You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent the platform from functioning correctly. etv99 does not use advertising or cross-site tracking cookies.
6. Data Security
etv99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting which staff can view personal data, regular security assessments of our platform infrastructure, and secure data storage with encrypted backups.
While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, etv99 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
7. Data Retention
etv99 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In line with standard practice in the online gaming industry and applicable anti-money laundering regulations, we retain account records, transaction data and KYC documents for a minimum of five years following account closure or the last transaction, whichever is later.
Technical and analytics data that does not identify you individually is retained in aggregated form for platform improvement purposes with no fixed deletion deadline. Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you.
8. Your Privacy Rights
As an etv99 player, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our customer support team:
- Right of access: you may request a copy of the personal data etv99 holds about you, along with information about how it is being used.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right to erasure: subject to applicable legal retention obligations, you may request the deletion of your personal data, particularly when it is no longer necessary for the purpose for which it was collected.
- Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis, and we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
etv99 will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason within the initial 30-day period.
9. Third-Party Links and Services
The etv99 platform may contain references to third-party game providers, payment processors and service partners. While etv99 takes reasonable steps to select reputable partners, we are not responsible for the privacy practices of any third-party service that operates independently of our platform. Where a third-party service is accessed directly (for example, a payment provider's own interface during a transaction), that service's own privacy policy will apply to any data collected by them in that context. We encourage you to review the privacy policies of any third-party services you use in connection with etv99.
10. Children's Privacy
etv99 is strictly a 21+ platform. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data immediately and close the associated account without notice. If you believe that a minor has registered on etv99, please contact our support team immediately so we can investigate and take appropriate action.
11. Changes to This Privacy Policy
etv99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or the structure of our business. Where changes are material, we will post a prominent notice on the platform before the changes take effect and, where required by law, seek your consent to the revised terms.
The date at the top of this page always reflects when the policy was last updated. Your continued use of etv99 after any update constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and reviewing it periodically.
12. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the personal data etv99 holds about you, please contact our customer support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected]
Explore etv99 with Confidence
Your privacy is protected. Ready to experience etv99? Explore our casino games, read our FAQ or learn about responsible gaming.